Tattletale

Someone from the "Patient Satisfaction" dept. at my MFM's office just called me back.

I told the lady what had happened at both appts. and she agreed (or at least pretended to agree) that waiting that long is ridiculous and that they should have some way to notify patients if they are running that late.

She said she would speak with the office manager about implementing some type of policy for when they are that far behind.

Now I feel kind of bad. I have an appt. tomorrow morning at 8 am. It is supposedly the first one of the day, so I don't see how they could be behind, but we'll see. I'm not holding my breath. I bet they are going to be really nasty to me now when I go there.